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Frequently Asked Questions
Find all the answers to your questions about Loot Factory here.
Yes! All our figures come from official and licensed manufacturers (Banpresto, Bandai, Ichiban Kuji, etc.). You therefore receive a 100% authentic product, true to your favorite characters.
Absolutely! All our figures are new and in their original packaging, unless otherwise stated in the product description.
Orders are prepared and shipped within 24 to 48 hours.
Most figures and TCGs are ordered from our supplier in Japan, and the delivery time may be extended:
- For products in our warehouse, allow 3 to 5 days for Metropolitan France. For overseas territories and Europe, allow 5 to 10 days depending on the carrier.
- For products on order from our supplier, allow 6 to 10 days before shipping.
Rest assured! For both solutions above, you will have full tracking of your order.
We deliver throughout France, Belgium, Switzerland, Luxembourg, and several other European countries.
Yes! For all your orders, you will have access in your customer area to order tracking, from supplier order to shipping and delivery. You will also receive an email at each stage of your order.
Absolutely, protecting your figurines or TCG is a priority for us! Each product is carefully packaged with protective material to prevent any damage during transport. Your products will therefore have an S grade upon receipt.
Yes! You can write to us directly via the Contact page of the website or by e-mail at the address provided. Our team will be happy to answer you as soon as possible.
